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Interserve rollout another 44 sites

15 April 2016

Interserve is one of the world’s foremost support services and construction companies. A successful, growing, international business, Interserve offer advice, design, construction, equipment, facilities management, and frontline public services. They are headquartered in the UK, listed in the FTSE 250 index, have gross revenues of £3.6 billion and a workforce of circa 80,000 people worldwide.

Interserve offers a wide range of catering solutions in diverse environments; from coffee bars, staff restaurants and retail outlets in Business and Industry, to other sectors such as Government, Healthcare, Defence, Schools and Hospitals.

MCR Systems were selected by Interserve back in 2013 as their strategic EPoS partner, and have since rolled out to 129 sites, deploying over 200 SymPOS Tills, with great success.

The Challenge

Prior to rolling out Symphony, Interserve had various cash registers and EPoS systems in use at their sites, from many different suppliers. They had no way to manage their data centrally, adding products and managing price changes was manual and time consuming. Sales reporting across the sites was disparate with no easy means of providing any detailed analysis or consolidation of information.

Another important factor for Interserve was for the system to be able to interface with Saffron, their catering management software solution used for stock control and menu management.

The Solution

Based on the above, MCR Systems were able to demonstrate that Symphony was the right solution, proven in the marketplace and could also add further value to the business in a number of other areas:-

  • Symphony Enterprise – provides central management of data
  • Symphony Reporting & KPI’s – Real-time sales across the estate
  • Saffron Interface – stock and menu management
  • SymPOS Tills – Latest PC based Touchscreen Tills
  • Integrated Chip & PIN / Contactless payments
  • Other integrated options available including on-line ordering, loyalty and cashless payments

Autograph Foodservice

Building on this success, Symphony is now being deployed across another 44 Interserve sites, under the Autograph Foodservice division and within the Business and Industry sector. A further 54 SymPOS Tills are being installed taking the total in the estate to over 250.

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