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Mexican restaurant chain Tortilla choose Symphony

29 November 2017

Tortilla was founded by Californian restaurateur Brandon Stephens, and opened its first restaurant in Islington in 2007. The business has since grown into a huge success story, expanding around the capital with 20 branches, and outside of London it currently has 14 stores, selling its Californian-Mexican fusion food.

A tender process has resulted in a contract award to MCR Systems. The team selected MCR Systems Symphony suite following positive feedback from other MCR clients, and MCR successfully demonstrating that they can meet the business requirements of Tortilla as they continue to expand.

Key system objectives: -

  • Cloud based Enterprise Management software
  • To manage data centrally 
  • Scalability
  • Live reporting for managers and Head Office users
  • Utilise existing Aures hardware
  • New hardware for new stores
  • Credit Card Interface with Verifone
  • Improve speed at the POS, especially with card payments
  • Migrate the existing Loyalty database across to Symphony Loyalty
  • Tortilla branded Loyalty website & mobile app
  • Click & Collect orders via the website and app
  • Promotions
  • Integration with 3rd party software
  • A joined up fully integrated solution

Steve Bottrill, Operations Director for MCR Systems commented, “Tortilla felt they had out grown their previous system and went out to tender looking for an omni- channel solution that was more scalable and robust as they continue to expand their estate. We are delighted to be working with Tortilla and to be their chosen EPoS partner”

After a successful pilot in mid-May to stores at Westfield Stratford, Lakeside, Kingston and Birmingham, MCR worked closely with Tortilla to roll out to the remainder of the estate (30 stores) in a 20-working day period. The feedback from the site managers was excellent with reports of the new system being simpler and faster to use, reducing transaction processing time by up to 50%, smashing throughput targets and overall being much more robust and reliable.

 “We were keen to rollout to the whole estate within a four week period and MCR pulled out all the stops to accommodate this, delivering a smooth deployment to the sites”. commented Mo Ali, Head of IT at Tortilla.

Tortilla use the Clock on/off functionality within SymPOS to manage time and attendance and feed this data along with sales information into a third party workforce management system. The Tills are equipped with 2D Scanners for use with the Loyalty cards and with the new Tortilla branded Mobile App.

There were challenges migrating from the old Loyalty system to the new system during the rollout but this was successfully navigated by the projects team. Similarly, with Click & Collect which can be easily accessed via the Tortilla website or through the Mobile App.

The management team at Tortilla have been impressed with the range of reports available through Symphony enabling them to make informed decisions based on key analytics.

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