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WINNER - Technology Innovator awards 2016

26 September 2016

Article from CV Magazine September 2016...

MCR Systems provides a wide range of enterprise management solutions, including the award winning Symphony Suite, designed to support businesses in a variety of industries and help them to improve their overall performance. Matthew Gatter, Managing Director, talks us through the Company and its unique solution.

Established in 1978, MCR Systems has nearly 40 years’ experience in supplying enterprise management solutions directly improving the efficiency of hospitality, catering and leisure organisations business operations. The firm’s Symphony Solution platform focusses on enhancing customer experiences and delivering real business insight.

The company are proud of its proven track record for delivering high quality integrated EPOS solutions as part of large scale roll-out programmes, nationwide and within intensive time constraints. Matthew talks us through how this is achieved, with a key advantage being the firm’s dedicated and experienced staff.

“At MCR Systems we recognise technology is only one element of an overall business solution. We have a powerful reputation for improving performance through providing high levels of both pre and post-sales consultancy and support. Ongoing expert advice, training and after-sales backup is an integral part of our solution offer.”

“Our Company has a proven track record supplying and supporting multi-site/ multi brand / multi concept organisations. Our installation base of many thousands of POS systems includes major multiple operators and leading names across the F&B, Hospitality and Leisure sectors.”

Looking to the future, flexibility and innovation of apps and solutions designed to run on new mobile devices such as tablets, smartphones and touchscreen laptops are at the forefront of many customer and colleague facing initiatives. However, reliability and stability are sometimes overlooked and these are crucial to maintain service continuity, a critical element in any customer facing industry. Matthew outlines how his firm aims to be at the forefront of these developments through its Symphony Solution.

“Our Symphony Solution reflects our partner’s ongoing focus on adapting and responding to clients’ needs in a dynamic and fast moving industry. As the workplace changes our partners are at the forefront of making sure hospitality and catering service delivery changes alongside it — or even ahead of it. The ability to anticipate and stay ahead of market trends is key to any growth strategy.”  As a strategic technology partner MCR is at the centre of delivering a tailored service solution meeting the requirements and budgets of a diverse client base.

“Overall, MCR are proud of the long-standing partnership with all our partners and look forward to developing our relationship to support their continued growth.” 

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