Some of the most prestigious venues in the world have made the investment in Symphony

MCR Systems have vast experience in this sector with our systems being used at some of the most prestigious events and venues in the UK.

Amongst them, the renowned Wimbledon Tennis Championships which is the largest single annual sporting catering operation carried out in Europe. About 1,800 catering staff are required to operate these catering outlets and the quantity of food and drink served by them during the fortnight is huge, for example, over 300,000 teas and coffees and 200,000 glasses of Pimms! There are 160 SymPOS Tills deployed across Wimbledon processing 64000 + transactions on a busy day and peaking at 7 transaction per minute through a single till.

The SSE Hydro in Glasgow which opened in September 2013 is another prestigious contract MCR are proud to have won, a 12,000 seat purpose built venue it plays host to around 140 events attracting audiences of 1 million people each year. Other notable venues taking advantage of the EPOS solutions provided by MCR include Wembley Arena, The National Ice Arena in Nottingham, Sheffield United FC, Leicester City FC, and Goodwood for events such The Festival of Speed, Glorious Goodwood and the Goodwood Revival.

An entertainment venue may have fast food kiosks, bars and restaurants which all have different requirements that can be met by MCR. Often in an Entertainment venue there will be a window of time before an event or at the interval when it is critical to be able to service people with speed and efficiency. Our systems are designed to cater for such events using our Click & Collect pre-ordering system, for example, and fast contactless payment options.

Another key feature is being able to adapt the Tills to suit the style of different events. For example, the Tills may be used for a pop concert one week but the next week the venue may be used for an exhibition or a business conference which requires changes to products and prices. There may also be a requirement for different price levels to operate at different times. With Symphony, the Tills can have multiple identities to meet such requirements.

For greenfield sites or events where getting a network point for the Till is a challenge, MCR have developed ‘SymPOS Connect’ which allows you to synchronise SymPOS with Symphony Enterprise via USB Drive(s) securely collecting transaction & report data and transferring till programs and software updates to SymPOS terminals.

Symphony delivers management with a suite of real-time reports including financial, sales and trend data. Furthermore, Symphony will indicate when stock replenishment is required. Regional Managers and Head Office management can also use Symphony to access reports and their own KPI’s.

 

SSE Hydro The Scottish Exhibition and Conference Centre (SECC) is Scotland's premier national venue for public events, concerts and conferences

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