Services

An EPOS solution not only means the right hardware and software platform for the customer, but equally as important is the quality of installation, training and on-going support.

MCR Systems offer a unique combination of skills and experience in the installation of EPOS Systems and project management ensuring maximum efficiency and minimum disruption. 

Cloud Technology

Designed specifically to leverage web technologies, the Symphony suite of software is delivered as an internet based hosted subscription service via a web browser rather than a product that must be purchased, installed and maintained.

A reduction in capital expenditure and infrastructure management costs.

  • Quicker, easier and cheaper to deploy than traditional software.
  • Budgeted on-going costs
  • Technology budgets can be focused on providing competitive edge, rather than maintenance
  • Accessible - you can log on anywhere, 24/7 for real-time, on-demand, access to data
  • Collaborative - data is held centrally, so all authorised users can access relevant information via the internet, delivering better communication and processes

Project Management

Each member of the MCR Project Management Team is certified as a PRINCE2 registered practitioner and has extensive EPOS IT delivery experience from single to multiple site roll-outs.

You will have spent a lot of time in defining your requirements for your new EPOS system, but it is equally as important to know that with MCR Systems you are working with a company with proven track record and a wealth of experience implementing EPOS solutions.

As part of our complete solution, MCR provide experienced, qualified Project Managers, to implement a wide range of projects. From large multi-site rollout projects, to single site installations, we are able to provide dedicated project managers, to deal with any situation. Your MCR Project Manager will work with you to create project plans to ensure that...

Training

Staff should be confident in using a new system, how it operates and what the benefits are, and with the right training this confidence can be achieved and the staff will contribute to the success of the system.

Training is an essential and imperative part of any IT project, with the success of the project depending upon high quality and focused training courses. MCR Systems specialises in bespoke training courses specifically designed around the customer’s requirements.  We will analyse your specific training needs during the project initialisation meeting and our trainer will design the course based upon these requirements. Training notes will be specifically designed and based upon the user’s knowledge of IT and control systems. Following all training sessions, documentation is provided. 

Support

Since the company was founded in 1978, MCR Systems Ltd has been leading the way in providing comprehensive service and support arrangements for our clients EPOS Systems. As the market leader, we were amongst the first to offer a dedicated, full time technical support helpdesk, which allows our clients instant access to highly trained, technical staff. At the forefront of the customer service sector, using cutting edge technology and purpose built service management software; we can offer an unsurpassed level of service to our clients.

MCR Systems can offer different levels of maintenance contract to suit different businesses. All MCR field service engineers are equipped with PDA’s to receive and process calls giving the Helpdesk real time information on call progress.

Integration

MCR Systems has its own in-house development team with a wealth of experience in the industry.

We welcome feedback and new ideas from our clients for consideration in future software releases of our Symphony suite of products, and are also happy to review requests for bespoke development.

We have worked with many of our larger clients to provide bespoke interfaces into ERP, Financial, Stock, Procurement, Labour, Payment and Data Warehouse solutions. Our development team is based in the UK and are always happy to discuss your ideas and to try and help solve your problems.

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