In today’s fast-paced hospitality environment, balancing exceptional service with operational efficiency is no small task. That’s where Wilson makes a difference.

Wilson is more than just a piece of technology – it’s a purpose-built front-of-house assistant robot, designed to support restaurants, cafés, and busy hospitality venues. From delivering food and drinks to guiding guests to their tables and clearing empty plates, Wilson allows teams to do more, with less stress.

Why Choose Wilson?

Created to take on repetitive and time-consuming tasks, Wilson enables staff to focus on high-value interactions and delivering outstanding customer service. With a touchscreen interface, customisable voice and facial expressions, and intelligent navigation, Wilson enhances both workflow and the customer experience.

Whether you’re looking to speed up service, address staffing challenges, or stand out from the competition, Wilson offers a smart, forward-thinking solution for modern hospitality businesses.

Key Features

• Multi-Tray System
  Capable of carrying up to six plates at once – ideal for larger tables or peak times.
• Advanced Navigation
  Equipped with omnidirectional LiDAR to move smoothly around guests, furniture and obstacles.
• Interactive Touchscreen
  Facilitates customer engagement and supports clear communication.
• Long Battery Life
  Runs for up to 15 hours and returns to its charging dock automatically when needed.
• Multi-Robot Sync
  Allows multiple Wilson units to work together, ideal for larger spaces or high-traffic venues.

Business Benefits

• Improve Service Efficiency
  Fewer trips between kitchen and tables means faster service and better use of team resources.
• Boost Team Productivity
  By handling routine tasks, Wilson frees up staff for guest interaction, upselling and quality control.
• Reduce Staffing Costs
  With consistent performance and no retraining required, Wilson provides a dependable long-term solution in a competitive recruitment landscape.
• Differentiate Your Venue
  Robotic assistance adds a memorable and innovative element that customers will talk about and return for.

Ready to See Wilson in Action?

Bringing Wilson into your business is simple. MCR Systems offers full support from setup and training to ongoing service, ensuring a seamless integration into your front-of-house operations.

Book a free demo today and discover how Wilson can support your team and transform your customer experience – or to find out more, click here.