Technology has been a lifeline for the hospitality sector over the last two years – something that’s certainly only going to get bigger next year! With 2022 fast approaching, we take a look at some of the tech trends we can expect to see in the year ahead that will help the hospitality sector continue to reduce costs, enhance operational efficiency and improve customer experience.
Online ordering systems and delivery apps The demand for takeaways is set to continue in 2022. This means online ordering systems will remain an essential tool for hospitality businesses looking to expand. However, to reap the benefits of an online order system in 2022, you need to get it right! Consumers are looking for the quickest service possible, with expectations of customer service standards being higher than ever. Read our 5 top tips to improve your online ordering system here.
Contactless payments Contactless spending is expected to account for almost half of all transactions by the end of 2022 (47%), as it becomes the most popular payment method for the first time, according to new research carried out by the Centre of Retail Research on behalf of by VoucherCodes. From increasing revenue to reducing risk, there are a number of advantages to your business going cashless.
Self-service kiosks It’s not just fast-food chains that are tapping into the benefits of kiosks, the pandemic has also changed the way independent food outlets think about the self-service technology. What was once seen as costly and impersonal technology, is now considered a cost-effective way to improve operations and reduce face-to-face contact. They’re quick and easy to use, and let customers skip long queues. Self-service kiosk can even help increase average spend too! Industry data consistently shows that customers spend more when placing their order via a self-service kiosk, as a well-designed kiosk can help customers explore the whole menu, provide enticing images, nutritional information, and a full range of optional extras.
Mobile POS With consumers wanting better experiences in 2022, we expect to see more and more businesses adopting mobile POS solutions. A mobile POS gives your employees the opportunity to take payments anywhere, and access data at any time. You don’t have to move away from the stationary terminal, but by adding in a mobile POS you could increase the level of service you offer your customers. Click here to find out more of the benefits.
The days of wallets stuffed with half-stamped cards promising a free coffee are rapidly becoming a thing of the past, as companies now need to look at switching to digital rewards schemes that offer a more personalised experience. In addition to driving higher order frequency, digital loyalty platforms enable companies to collect valuable customer data and distribute tailored content to drive deeper customer engagement.
At MCR Systems, we provide a wide range of innovative solutions to help your business progress and reach a wider audience. From SymPOS GO, our all-in-one portable payment solutions, to our Online Ordering system and loyalty software, we can help you transform your business in 2022. Contact us here to arrange a demo of our solutions today!