Beginner training modules.
One day courses designed for new users of Symphony, SymphonyHUB and our EPOS solution; SymPOS. This course covers everything a new user needs to know, from daily maintenance tasks and programming, to new menu creation, discounts and promotions, deposits, reporting and overall POS operations.
Advanced training modules.
Become a Symphony expert with a one- or multi- day course. Building on existing knowledge, this course allows you to learn advanced features of the Symphony – giving you a greater understanding of more complex tasks and functionality. Really get to grips with Stock Management, Loyalty and Promotions. Learn how to make best use of SymLIVE and Data Management tools to help drive your business forward.
Refresher training.
Bespoke 2-hour or half day training sessions on specific area modules of your choice – all you have to do is let us know in advance what topics you’d like to cover, and we’ll book in a training session with one of our technical specialists. Get to know your software inside and out, and benefit from increased user efficiencies and customer experience.
MCR Systems can offer different levels of maintenance contract to suit different businesses. All MCR field service engineers are equipped with PDA’s to receive and process calls, giving the helpdesk real time information on progress.
Full-time technical support helpdesk.
Since the company was founded in 1978, MCR Systems has been leading the way in providing comprehensive service and support arrangements for our clients’ EPOS Systems.
As the market leader, we were amongst the first to offer a dedicated, full time technical support helpdesk, which allows our clients instant access to highly trained, technical staff.
At the forefront of the customer service sector, using cutting edge technology and purpose built service management software; we can offer an unsurpassed level of service to our clients.
