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MCR Systems Deploy Project Hestia

Project Hestia was an initiative by The Defence Infrastructure Organisation (DIO) aimed at harmonising the provision of Soft Facilities Management (Soft FM) Services across the defence estate.

Working alongside one of our Contract Catering clients who had already successfully deployed SymPOS to the Hestia Region 5 (Wales & West Midlands) contract in late 2017, MCR Systems were once again engaged to deliver a fully networked EPOS and Payments solution for the 2 most recent regions of the project, Hestia Region 6 (East) and Hestia Region 7 (South West).

The project included deploying 256 SymPOS till systems with integrated Payments across 44 Defence sites, as well as upgrading 20 tills on an existing Defence site to Windows 10. Detailed planning was key to the success of this project, with high level security clearances required and detailed site surveys carried out to confirm full networking requirements to ensure system connectivity was provisioned for.

An interesting challenge was the short window of time available to install and train on the system, and to then mobilise the sites which all needed to happen on the same day. Alongside the detailed planning, this project also required real commitment from the engineering team and we are proud to say that every single person in our deployment team rose to the occasion and delivered.

"I wanted to put in writing my thanks to you and all the team at MCR for your support on the Hestia 6 phase 2 and 7 installations last week. We mobilised an unprecedented number of new sites last week as part of the Hestia defence contracts and MCR helped us rise to this challenge."

Head of IT

"I hope you will have heard via Matt that our Head of IT has shared our appreciation of the good work done for us by your engineers last week & I would just like to echo that sentiment & offer my thanks for all of your support in general."

Deployment Team Leader

Key Facts:

Hestia Region 6 (East) & Hestia Region 7 (South West)

220 SymPOS till bundles

34 Sites

140 x Engineer visits over a 15-day period

Hestia Region 7 FOAP (Fleet Outsourced Activities Project)

36 SymPOS till bundles

10 Sites

11 x Engineer visits over a 7-day period

Hestia Region 7 (RAF Lyneham Existing SymPOS Site)

20 x Windows 10 - SSD Upgrades

Single Site

5 x Engineer visits over a 3-day period


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