Frequently asked questions
These are some of the most frequently asked questions raised by our customers and from new enquiries.
Symphony Suite.
Symphony is MCR’s central management control software, with a fully integrated suite of modular solutions that connect every part of your organisation.
For seamless Enterprise Management, Symphony brings your EPOS hardware, payments, stock, apps and reporting together in one connected system and introduces innovative tech including QR ordering, kitchen display screens, robot waiters, AI tray scanners, meeting room management ordering, pre-order grab & go hot lockers, vending and much more.
Symphony Hub is the cloud based, online control centre, and home to the Symphony suite of tools used for managing products, prices, users, promotions, and devices across your sites, plus stock taking, click & collect management, menu management, SymLIVE, and more. Data changes made in the Hub update across your estate in real time. You also get access to Symphony Reporting for real time data and insight.
Symphony Enterprise is the heart of the Symphony management control software, providing you with the direct tools for product setup, business structure hierarchical design, till screen design and layout, pricing, promotional setup and system configuration.
SymLIVE is a cloud based, online reporting and systems control tool, accessible as a standalone solution or via Symphony HUB, and is available for both local and remote reporting users. It can be accessed anywhere, and from any device, giving you real time visibility of site performance, and providing access to simple management tools with instant control across all terminals and sales channels.
Symphony Solo is MCR’s app, which is customisable, nameable and configurable to suit individual operating requirements and brands. The Solo app also comes with a website option, and includes features for customer loyalty programs, click & collect ordering solutions, scan & go, and can also be tailored to accommodate separate purses / wallets to be used as payment, e.g. for in-house allowances, loyalty spends, reward vouchers, etc.
Getting Started and Access.
Whatever the size and scale of your project, MCR’s team will ensure that every implementation runs smoothly from planning to go-live. As well as working with you through on-site set up and providing expert guidance on screen design for optimum layout, you’ll also be given a login to Symphony Hub and given training on how to configure and set-up your estate in a way that works for you.
You can reset your password from the Symphony login screen. Select Forgot password and follow the steps. If you’re locked out or need help, MCR Support can reset access quickly.
Yes. You can securely log in on different authorised devices. Your permissions follow you, so staff only see what they need.
Symphony provides you with multi-user / multi-site role-based access controls, giving you a permissions based system that works for you and your organisation. You’re also able to set up everything from products, pricing, promotions, menus and media at an individual site level.
EPOS, Orders and Receipts.
We have a range of SymPOS units with different functionality but on the whole…
Yes. Open tables can be saved and picked up on another till or handheld device. This keeps service moving during busy periods.
Refunds can be processed directly on the till by authorised users using the Refund option button, usually found in a management control menu. You can refund to the original payment method and keep a full audit trail for reporting.
Yes. You can reprint receipts from the till or back office using the on-screen transaction history feature, selecting the relevant transaction, and selecting reprint.
Yes. Digital receipts can be emailed to customers, reducing paper and speeding up service. Speak to your Account Manager to enquire about setting this feature up.
Menus, Allergens and Compliance.
Yes. Allergen prompts can be built into the system across tills, kiosks, mobile ordering and apps. This helps staff and customers make informed choices.
Yes. Menus can be updated centrally and pushed live instantly, including daily or time-based changes, meaning that controlled daily menus are cycled and programmed to appear when needed.
Wallets, Loyalty and Vouchers.
Solo Loyalty allows you to reward your customers for repeat visits or for certain spend patterns, you can run offers, issue vouchers and send targeted messages. You also get clear insight into your customer behaviour.
Yes. Digital gift cards and vouchers can be sold, tracked and redeemed across your estate.
MCR’s SymPAY system offers a ‘closed loop’ payment solution through the Symphony Solo app or via contactless smart card. The Solo app can be branded and customised to provide a quick top-up function for customers as well as being able to view purse balances and link through to your web portal.
Yes. You can apply age and product restrictions, time rules, and user permissions to stay compliant.
Reporting and Insight.
Symphony offers a huge range of reporting capability that gives you real-time access to your data including a full live KPI dashboard.
Recency / Frequency / Monetary reporting gives you the controls to analyse your customer loyalty account behaviour, including tracking their spend patterns and visibility on frequency of visits, plus it allows you to report on different customer groups and develop targeted messages accordingly.
A plugin is available so Symphony Reporting data can work seamlessly with your internal reporting.
Apps and Digital Engagement.
Yes. You can send targeted push notifications for offers, updates and reminders which can be received on your phone, tablet or smart watch. Messages can be tailored by location, customer group, or behaviour.
Yes. Symphony allows digital media to integrate with your EPOS and Kiosks allowing you to display site menus, promotions and live content. Additional digital signage can also be used to enhance your branding and messaging. All digital media can be managed centrally via Symphony Hub.
Payments and Security.
MCR offers offline and backup resilience options that allow transactions to continue during outages. Once the connection is restored, data syncs automatically.
Sentinel is MCR’s security framework and can provide a range of protocols designed to protect your EPOS, payments and data across the Symphony platform. It works quietly in the background to keep your systems secure and compliant, and through our certification of ISO 27001 provides a framework to manage and protect sensitive and meet compliance requirements like GDPR.
Yes. Sentinel is designed to support PCI DSS compliance and secure payment processing, including encrypted card data and protected transaction flows.
