SOLO Online Ordering & Loyalty

SOLO is a fully integrated part of our Symphony Suite of products. Available as a website or app it is linked with both SymPAY (MCR’s cashless system) and SOLO Loyalty. Not only can you take advantage of a new channel for client orders, you can also understand your customer better by offering customer rewards and enabling targeted marketing. It allows for payment to be made online via a debit/credit card, a pre-loaded SymPAY purse or payment can be made on collection at the SymPOS till point.

Ideal for cafés, workplace catering, education, retail and grab-and-go environments.

How it works.

We’ll provide you with your own web portal and mobile app customised to reflect your brand
Customers can select from the on-screen menu, click to place their order and pay online direct to your account
If your menu is on a cycle or you run daily specials, no problem! Symphony Hub allows you to set-up dynamic daily menus
Works for collection, at table or delivery

SOLO Pre-Order

A faster way for customers to order ahead

SOLO Pre-Order ensures customer orders are sent according to your predefined production schedule, allowing you to control timeslots for collection. The customer receives a confirmation notification or email with details of their order and the collection process. SOLO is also perfect for promotions, upsell triggers and meal-deal suggestions which has proven to lift ATV by up to 44%

Fully branded, multi-site app for pre-order and click-and-collect
Clear menu browsing with images, allergens and nutritional information
Timed collection or delivery windows to manage flow
Secure checkout with card payments, loyalty or closed-loop cashless
Repeat ordering and saved favourites to speed up future purchases
Full Symphony integration for live menus, stock and pricing updates
Seamlessly integrated with the Deliveroo home delivery solution, Symphony Pre-Order is a powerful tool in your arsenal to manage both in-store and home delivery

Download brochure

SOLO Loyalty

Keep customers coming back with personalised rewards

SOLO Loyalty gives you a flexible, fully integrated loyalty platform that works across your entire estate. Customers can earn and redeem points, access digital vouchers, manage subscriptions and receive personalised offers – all from the SOLO app.

With full customer account tracking, purchase insight and targeted messaging, SOLO Loyalty helps you drive repeat visits, reward your most engaged customers and deliver a consistent digital experience across all sites. MCR process over million loyalty transactions annually.

Fully branded loyalty experience within the SOLO app
Reward schemes including points, stamps, freebies and club benefits
Digital vouchers and promo codes pushed directly to customers
Subscription and membership tools for recurring revenue
Push notifications for offers, reminders and on-site engagement
Full customer account tracking, including spend, frequency and habits

Scan at Table

Instant ordering from your customer’s phone

Scan at Table gives customers a fast, contactless way to browse your menu, place orders and pay – all from their own device. By scanning a QR code, guests are taken straight to the correct table and menu, with no app download required.

Keeps menus, pricing, allergens and promotions up to date while giving customers a smooth, familiar ordering experience. Ideal for cafés, restaurants, stadiums and busy service areas, it helps reduce queue pressure, increase order accuracy and frees up your team.

Scan a QR code to access the full menu instantly – no app required
Table recognition so orders are automatically routed to the right station
Supports gratuities, auto service charge and digital payments
Loyalty-enabled for earning and redeeming rewards if set up alongside the Solo app
Fully integrated with Symphony for pricing, allergens, promos and live updates
Supports condiment and cooking instructions for accurate orders