As part of a £4.7m refurbishment of Burleigh Court Conference Centre and Hotel, Loughborough, Imago Venues set out to transform the guest experience with new spaces, upgraded facilities, and smarter technology. The investment included a new bar – Carney & Scotts, a new sustainable plant-forward restaurant – Fifty The Street and fully upgraded kitchen systems.
MCR worked hand in hand with the Imago team to deliver the technology upgrades that would underpin these changes. Weekly calls with Key Account Manager, Matt Beeching kept everything on track, with clear updates shared through issue logs to make sure challenges were dealt with quickly.
The rollout included a range from MCR’s Symphony Suite:
- SymPOS Pro Hardware with Poindus PT56 tills in the bar and restaurant for fast, reliable transactions.
- SymPOS Tablets to give waiters full ordering capability at the table.
- SymPOS GO handheld units for flexible order and payment on the move.
- Digital Kitchen screens to display orders digitally in real time, improving accuracy and speed.
- Q-Res online reservations for the new restaurant
Since launch, the team has also introduced QR code ordering, allowing guests to order directly from their tables, and plans are in place to trial in-room dining through the same system.
“MCR have been a real partner throughout this project. From weekly calls to on-the-ground support, they’ve worked with us to make sure everything ran smoothly. The new systems have transformed how we serve guests, ordering is faster, the kitchen runs more efficiently, and our teams feel supported. We’re excited to build on this success as we roll out more projects across our other locations.”
– Steve Powell, Imago Venues.
MCR’s technology is now live not only at Burleigh Court, but also at the Link Hotel and Holywell Park Conference Centre, with further refurbishments planned. This ongoing partnership continues to help Imago raise service standards and create exceptional guest experiences across its venues.
