Encore Customer Feedback

The pulse of every venue, in real time.

Real feedback. Real insight. Better experiences. Encore Customer Feedback is a real-time feedback platform that lets customers rate their experience in seconds, right at the point of service. A touch-screen smiley scale at the point of exit captures satisfaction, comments and NPS in moments – no QR codes, no app downloads, no survey fatigue.

That immediacy means you hear about problems while you can still fix them: low-score alerts land in real time, giving your team the chance to turn a bad visit into a same-day recovery rather than a public review.

Everything rolls up into six standard reports through one admin portal, ready from day one with no build work or consultancy days. For contract caterers running dozens of sites for a single client, that reporting doubles as ready-made evidence of service quality.

Key features of Encore Customer Feedback

• Feedback captured in under 60 seconds via an on-screen smiley scale – no QR codes or app downloads
• Real-time low-score alerts, so issues can be actioned the same day
• Six standard reports out of the box – NPS, satisfaction trends, outlet comparison, response explorer and more
• Works with any EPOS: runs fully standalone or with deeper Symphony integration when you want it
• Multi-site by design – built for estates of any size, from a handful of restaurants to large-scale contract catering operations spanning hundreds of outlets
• Compare outlets side by side and spot your best (and most in-need-of-attention) sites at a glance
• Export-ready reporting for Quarterly Business Review or team meetings – clear, exportable evidence of service quality for contract caterers reporting back to their clients
• Fully brandable per operator or per outlet, so the kiosk looks like yours
• Simple to deploy — plug in and configure in minutes and works fully offline
• For Symphony customers there’s optional guest email capture and an on-screen voucher engine, turning a rating into a return visit